For DHL users (with DHL-email):

• Please follow the local order process and make the request directly with your local manager / supervisor, who will then request RUM access on your behalf.
  You cannot directly request your own access to RUM with IT helpdesk.
• If you are a manager or supervisor AND you are a requester with access to User On/Off Boarding on RequestIT, you can request RUM access on behalf of requested user/s. Go to https://servicenow.dhl.com/requestit, then select 'User On/Off Boarding' under 'Identity Services' and then 'DPDHL Applications Access'.
  Alternatively, for a direct link click here.
  Please note : If you do not see the relevant icons or receive a 'not authorized' error message, please contact a higher level local supervisor/manager to make the request. To check your eligibility to become a requester OR if you have any RequestIT questions, please contact hgsd@dhl.com

For non-DHL (Third Party) users:

• Please make the request by email to Global ULD Control : global.uld.repair@dhl.com and provide the following details for the requested user/s :
  • Company Name
  • First Name
  • Surname
  • Email Address
  • Location (Default Gtw)
  • Gtws within area of responsibility
  • Role
  • Purpose for request
  • Any additional information or comments

For any queries, please contact Global ULD Control : global.uld.repair@dhl.com